FAQ

What time does the festival start?

Please see our Info page.

Are payment plans available?

Yes. Please see Payment Plan Details.

I placed an order, but did not receive my ticket(s).

Please contact Festival Ticketing Support.

Where do I park for the event?

All parking for this event will be offsite. Details will be posted closer to event dates and posted on the Getting Here page.

Is the festival all ages?

Yes, Smokin Grooves is open to all ages. Children 5 and under are free.

Do you have a Lost & Found?

Lost & Found will be at the information tent near the Main Entrance. Don’t have time to stop by the tent? Fill out a lost item form and we’ll let you know if it’s found.

Can I bring a camera?

A phone camera or a small point and shoot without interchangeable lenses is fine to bring in. No video cameras (including Go-Pros) or professional cameras will be allowed into the event.

Is there public transportation to the event?

Please check our Getting Here page for public transportation information.

I am no longer able to attend, are there refunds?

No. However, Smokin Grooves has partnered with Lyte to introduce our Official Ticket Exchange. If you have a pass you can’t use, you can register to sell it now and Lyte will send you an offer.

Will you be posting set times in advance?

Yes. Set times will be posted on the website closer to the festival date.

Where is the Uber/Lyft/Rideshare drop off point?

Please review our Getting Here page.

Will there be free water refill stations?

Yes

Are there Lockers available?

Yes, please review our Lockers page.

Can my ticket be scanned from my mobile device?

The scanners are equipped to scan mobile passes. But, we highly recommend that you print them out because cracked, dirty, dim and glared screens can cause a delay in entry.

What if my question isn’t asked frequently enough to be listed here?

Please contact us with any other questions you may have HERE.